Frequently Asked Questions (FAQs)

Q) When will I get my order?

In stock styles for U.S. customers usually ships out the next business day with Fedex and arrives in 4 business days. You'll receive a Fedex tracking number in your email from us as soon as we ship your order out. We ship internationally with shipments to the UK, France, Germany, and Japan arriving in ~4-5 days via Fedex (free shipping). Our free shipping to Canada can take a bit longer but we offer an expedited option at checkout. Our international shipping to other countries can take upwards of 30 days or so and may not be free.

Shipments to PO Box ship much slower. Please do not give us a PO box at checkout unless you're prepared to wait longer.

Q) How are Zebas for walking or standing all day?

Zebas are designed for maximum comfort whether you're out walking, on your feet all day, or even when you're in the gym. They're designed to looks and feel like a regular pair of well tied comfortable sneakers! We've had nurses on their feet for 12 hours at a time tell us they LOVE their Zebas and those who regularly walk 7-8 miles a day tell us they're great for walking.

Q) What's the arch support like?

Zeba Shoes feature the same amount of arch support as you'd expect from a typical sneaker, so not too much, but if you need more arch support our insoles are removable so you can always take ours out and use your own.

Q) Do they really feel like a normal sneaker?

Yes! Zeba Shoes were designed to look and feel like a regular sneaker. We've extensively tested them and they feel like a normal pair of sneakers, except with the added functionality of never having to bend down to put them on. In fact, we think we've designed our sneakers to be much more comfortable than your old sneakers! Give us a chance and we think you're going to love them. See what our customers are saying.

Q) Do I have to bend down and tie them? Why are there laces?

You only need to tie them once to your liking and that's it. Double knot to keep them nice and tight and you won't have to bend down again. You'll be able to put them on and take them off without bending down. Zebas won't ever come off on their own, you need to make a conscious effort to take them off (it can be done hands free!)

Q) Will these sneakers last? Will the back give out after repeated use?

The mechanism on the back of the heel is made with stainless steel and is designed for regular use every day. Zeba shoes were designed from the ground up for supreme comfort and durability. They should last as long as any other pair of quality sneakers. The mechanism in the back should easily out last the rest of the shoe as well as that part is the most durable.

Q) Do you offer a warranty? What's the return policy?

Yes. We offer a 30-day warranty from the day you receive your Zeba product for exchanges / refunds. We’re based in Las Vegas, Nevada, so returns can be sent to our location there! Check out our Return / Exchange Policy here.

Q) Why are they so expensive?

We wanted to make the highest quality shoes possible and given that this is a new technology, our manufacturing process is totally different than a regular sneaker. The easy on functionality works because there's a stainless steel spring in the insole of the shoe and on the back of the heel. Integrating a spring into shoes this way increases our manufacturing costs significantly, which is why they're more expensive than a typical sneaker. We did our best to keep our costs low while maximizing quality and if you give us a chance, you're going to love your Zebas.

Q) What keeps the tongue of the shoe up? Wouldn't it slide in?

We specially designed the tongue of the shoe so it's held up from underneath. When you slip your Zeba shoes on the tongue will remain in the upright position every time!

Q) How much do these shoes weigh?

Zebas weigh a bit more than traditional sneakers, but most customers won't notice the difference, but for those that need lighter shoes, it's important to know that they do weigh a bit more. Weight will vary by style (men's sizes will weigh more). Those that require extremely lightweight shoes will likely find our shoes a too heavy.

Q) What materials do you use? What are Zeba Shoes made with?

Zeba Sneakers are manufactured without any animal products! Our uppers are made of Polyester or artificial leather and our outsoles are made of rubber. Our shoes with the softer materials on the top part are made out of polyester and the leather looking material is artificial leather.

Our sandals are made with genuine leather (only our sandals aren't vegan)

Q) What widths do you offer? What about regular wide?

We carry Mediums and extra wide widths. Medium (also known as Regular width by some brands) is equivalent to be a D width for men and a B width for ladies. Extra wide for men is 4E or 3E (both refer to the exact same 'extra wide' width). Extra wide for ladies is E or 2E. We also have one style for ladies in Narrow width (2A). Only our Rose Gray is available in narrow.

While we don't carry regular wide, the width difference between wide and extra wide is 0.125 inches or 0.31cm, so if you normally wear wide, our extra wides should still be a good fit.

You can browse all of our men's extra wides here. You can browse all of our women's extra wides here.

Q) How is this possible? Why haven't the big shoe companies done this?

It's clear that other shoe companies are trying to solve this problem with self tying shoes and other approaches, but we think we've found the most elegant solution. This was a remarkable journey for us and we’ve gone through countless different iterations before finally settling on this particular mechanism. We've spent over 5 years perfecting this technology before we even began taking orders! Zeba Shoes are designed for both maximum comfort and convenience. We have a patent granted in the U.S. and Europe on our innovative “Collapsible Shoe Heel” technology.

Q) Do you offer any discount codes / promotion codes?

No. We believe in fair and transparent pricing. The price on our website is always our best price available. We don't even have a promo code / coupon system in place and never have.

Q) Do you ship internationally?

Yes! We ship worldwide. While our biggest markets are the USA, Canada, and UK, we ship worldwide. Shipping to our largest markets (USA, Canada, UK, France, Spain, Germany, Japan, Australia, and Switzerland) are free.

Orders to other countries can take much longer (upwards of 45 days) and there may be a shipping charge depending on the country. Our free shipping to Canada can take much longer but we offer an expedited shipping option at checkout.

Q) Are Zeba Shoes machine washable?

They aren't. We don't recommend you machine wash them as we didn't design them to be machine washable. Zebas can easily be cleaned with wet wipes though and the inside can be cleaned with any disinfectant spray.

Q) Where are Zeba Shoes manufactured?

Our manufacturing facility is in China at the moment and we ship from there via Fedex (arrives in ~4 business days). We'd like to provide some context on why we manufacture overseas. Returns however are sent to our Las Vegas, Nevada location.

The journey to create Zebas started in 2013. We filed our patent in 2015 and spent the last 4 years perfecting the product and getting it ready. We didn't want to take orders until we LOVED our product and tested it to work and we're finally ready (Started taking orders on August 2). We spoke with over a dozen manufacturers across the world (Including in the U.S.). Since we're a relatively small company, the U.S. factories we spoke to didn't want to make this custom product because most shoe factories want to make regular shoes and that's it. Zebas are unlike other shoes and need to be manufactured differently, something that most of the people we spoke with simply didn't want to do unless we were willing to place an enormous order. Both my co-founder and I are U.S. citizens and live in the U.S. and our first choice was to manufacture here, but that simply wasn't possible for us (yet). We're always open to new manufacturing partners and to this day are scheduling meetings to see if we can eventually get them made here, but for now it's done in China and we're very pleased with our current manufacturing partners. We spared no expense in manufacturing Zebas and the quality really shows.

Q) Where can I buy them? Are you available in any retail stores?

We currently sell primarily on our website at ZebaShoes.com and our retail location in Las Vegas, NV.

Our Las Vegas store is located at:
3843 Spring Mountain Road
Las Vegas NV 89102

We're also currently available in these select retailers:

  • Tip Top Shoes in New York City
  • Hawley Lane Shoes in Connecticut
  • Fritzy Feet in Denver, CO
  • Mondo Uomo in Naples, FL

STILL HAVE ANY QUESTIONS?